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FY 2021/Q4 Kansas Department of Corrections Office of Victim Services (OVS) Satisfaction Survey

by Kristin Finlay — last modified Jul 07, 2021 12:32 PM

You have received this survey because our records indicate that you were the recipient of services provided by the Kansas Department of Corrections, Office of Victim Services (OVS) staff at some point during 2020. This could include registration for notification letter(s) or phone or in-person contact with a liaison. Other agencies may have provided services to you following the crime or during the trial. However, this survey only focuses on interactions with KDOC Office of Victim Services, which occur after the offender is sentenced to serve time in prison and while they are on parole. This survey is specifically asking about services from the Office of Victim Services, not from other KDOC staff.

When looking only at the time frame from when the offender went to prison and/or was released to parole, please answer the following questions:

Question details

If you have received a letter regarding an offender’s status:

Question	Yes	No	Not Applicable
1. I feel that the letter was timely. (Required)
2. I feel I had time to respond to the letter, contact OVS with concerns/follow up questions, and plan for my safety. (Required)
3. I feel the letter was clear and easy to understand. (Required)
4. After reading the letter, I called an OVS staff person for further assistance. (Required)

If you have had contact with an OVS liaison regarding an offender’s status:

Question	Yes	No	Not Applicable
5. My calls were returned by the end of the next business day. (Required)
6. I feel that I received the information or support I needed. (Required)
7. I was shown concern for my well-being and my safety was taken seriously. (Required)
8. I was treated with respect. (Required)
9. I received information that helped me better understand the corrections system (prison/parole). (Required)
10. I was provided with referrals to community resources that could assist with my needs. (Required)
11. I received the information I was requesting or an explanation of why it was not available to me. (Required)

12. As a result of my contact with OVS, I feel more informed/able to plan for my safety. (Required)

Yes

Not Applicable

13. I was satisfied with services provided by the Office of Victim Services. (Required)

Yes

Not Applicable

14. I feel that OVS provides a valuable service to victims. (Required)

Yes

Not Applicable

We always welcome your thoughts. Please provide comments or suggestions for improving our services or your feedback about any of the survey questions.

(Please include your name and contact information if you would like us to contact you regarding your comments.)

I learned about the Office of Victim Services from (please check all that apply): (Required)

Registration packet received from OVS

Law enforcement office

County attorney or victim/witness coordinator

KDOC website

Prison staff/parole officer

Community victim advocate

Family or friend

Not sure

Other

Comment - if "other" how did you here about us?

How long ago did the crime occur? (Required)

less than 6 months

6-12 months

1-5 years

5+ years

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FY 2021/Q4 Kansas Department of Corrections Office of Victim Services (OVS) Satisfaction Survey